What we can help with
Billing & subscriptions
- Invoice lookup, receipts, and renewal questions.
- Failed payments, billing anomalies, and plan upgrades or changes.
Phone number verification
- SMS codes not arriving, delayed delivery, or format errors during binding.
- International numbers and special-format binding guidance.
- Assistance with number authenticity and ownership verification.
DNS & configuration
- How to set up DNS (e.g. CNAME records) for the IDNTEL resolution system.
- Propagation delays, HTTPS certificate deployment failures, and related troubleshooting.
Mobile compatibility
- One-tap dial behavior in native browsers or in-app browsers (e.g. WeChat) across Apple, Huawei, Xiaomi, OPPO, vivo, and other devices.
Contact us
We keep support lean and efficient. For any of the above, email us directly:
Official support email: support@idntel.com
To resolve your issue faster, include details based on the topic:
- For billing, include your payment reference or registered email.
- For number verification or DNS, include your target domain, phone number to bind, and device/OS version.
We will review and respond as soon as possible after receiving your message.