What we can help with
Billing & subscriptions
- Invoice lookup, receipts, and renewal questions
- Failed payments, billing anomalies, and plan upgrades or changes
Phone number verification
- SMS codes not arriving, delayed delivery, or format errors
- International numbers and special-format binding guidance
- Assistance with number authenticity and ownership verification
DNS & configuration
- Correct CNAME DNS setup for Telephone Routing (technical host 302tel.com)
- Propagation delays, HTTPS certificate issues, and troubleshooting
Mobile compatibility
- One-tap dial behavior in native browsers or in-app browsers (e.g. WeChat) across device brands
Contact us
We keep support lean and efficient. For any of the issues above, email us directly:
Official support email support@idntel.com
To resolve your issue faster, include details based on the topic, for example:
- For billing issues, include your payment reference or registered email;
- For verification or DNS issues, include your target domain, phone number to bind, and device/OS version.
We will review and respond as soon as possible. You can also check our FAQ or binding guide first.